Hotel A - Z




Phone 515

The reception desk is open from 6.00 am to 12.00 pm. You can also reach us between 0.00 am to 6.00 am by dialing 300. In the case of an emergency there are all important numbers accessible at the reception desk or you can call us.

We gladly make reservations for concert tickets or other events,give you information around Bad Reichenhall and its surroundings as well as around leisure activities and are available anytime for questions and inquiries. If the reception desk is not occupied we ask for your understanding and patience.

What you can find here:
Visitor´s guest card, postcards, stamps, magazines, city maps, train schedules ÖPNV, your incoming post, faxing and copy service, wellness products, gifts.


Every hotel guest who stays over night gets his own guest card. This card is the key to various advantages in the area of Bad Reichenhall, Salzburg and Chiemgau and provides for free trial offers and discounts in numerous facilities as well as for cultural events. Kids may get special discount.

Please treat your guest card with care, do not fold it.

For further information on your guest card, please take a look at the guest card reader in your room or simply ask our reception team.


In the entire house you have the opportunity to go “online”. We provide WiFi coverage for all rooms and premises of the hotel (Panoramalounge, restaurant “Luitpold, seminar rooms, lobby and meeting point “Alpenstrand”). You can get the information required for the internet access (eg voucher) at the reception desk. In addition, you can use our internet points on the ground floor for free.


Breakfast times are from 6.30 am to 10.00 am in the restaurant. For late risers there is breakfast until 11.00 am on Sundays. Of course you can also ask for breakfast room service.

Breakfast room service is available from 7.00 to 10.00 am for an additional charge of 25% on top of the normal breakfast price.


Lunch within half board is served from 18.00 pm to 20.00 pm in the restaurant.



rooftop café

The Panorama Lounge "Alpenglühn“ and our roof-top terrace & invite you to relax and enjoy.

Enjoy the end of a perfect vacation day high above the roofs of Bad Reichenhall.
Every day from 7.00 pm to 10.00 pm (may to october open until 11.00pm).
From 3.00pm to 6.00pm we offer you a snack for free in our selfservice Treffpunkt "Alpenstrand" at the ground floor.

bathrobe service

Hotel bathrobes can be borrowed by our guests. We charge € 2.00 per bathrobe / day / adult.

More information is available at the reception desk.

Roof-top terrace
A comfortable relaxation area is provided on our south-facing roof-top terrace.
“Dress Code” Out of respect for our other guests, we kindly ask you not to wear any shorts, bathrobes etc. inside the restaurant in our restaurant.

Bike Rental

Bicycles are available to rent at the hotel for a daily fee of € 7.00.
E-Bikes are also available to rent at the hotel for a daily fee of € 12.00 or for 4 hours
a fee of € 7.00.

For more Information contact reception.
Gym The gym is located in the spa area of the main building and is open all day. Use it at your own risk. Parents are responsible for their children.
Pets Pets are only allowed in our hotel, but only in special rooms and with pre-reservation.
Housekeeping All rooms are cleaned daily from Monday to Sunday between 8.30 am and 12.00 am. The yellow and white striped bath towels for the spa area and the in-room towels are changed daily upon request.
Infrared Cabin
If you like to relax in our infrared cabin, please ask at the reception desk for the availability and price.
Out of respect for our other guests, please keep the noise level in your room, the corridors or stairways down. Thank you for your understanding.

Please contact our reception desk staff, if you need any help with your luggage. On request we will be happy to bring your bags into your room. Also, there are luggage trolleys available in our underground garage.

If you arrive before check-in time, we guarantee a secure luggage storage at the reception desk area.

The same goes for late departures after check-out.

Minibar At your check-in you receive a minibar list. Please record your consumption. The minibar is refilled daily. At your check-out, we kindly ask to hand over the minibar list with your consumption.
Lunch Packs If you wish for a picnic basket or a lunch box for your excursion or your trip home, please place your order at the reception desk until 6.00 pm on the previous day. Price per person € 8.00. It is not allowed to take away food from the restaurant.
Tickets are available at the reception desk at a discount.
Deposit Boxes Valuables and cash can be deposited in a room-safe or at the reception desk between 6.00 am to 12.00 pm.
Indoor Pool
Our pool is open daily from 6.00 am until 10.00 pm.

The usage of the pool is at your own risk, parents are responsible for their children. Children without adult company are denied access to the swimming pool.
Sauna Our sauna is open daily from 4.00 pm to 10.00 pm.
For reservation: Please contact our reception desk team.
Telephone For external calls please dial 0 ahead of the required phone number.
You can be reached via the phone number 08651 706 + room number.

For internal calls: room number = phone number.
Tabel Tennis Room
The table tennis room is located in the basement of the main building, and is open all day. Racquets and balls are free. Please ask the reception desk. A deposit is required.
Underground Parking
The hotel provides parking spots for a daily fee of € 7,00 (Start May 2018). Loading and unloading is allowed.
Free public parking is available 150 m from the Hotel.
Laundry Service For your personal laundry, we use a local dry-cleaner. Put the laundry in the designated bags at our reception desk. We normally return your cleaned laundry to you the following day. If you hand in your laundry before 9.00 am it is possible to get the laundry back on the same day. (exception weekends/national holidays).
Wellness Please note our weekly fitness and recreation program. For individual treatments, massages, various spa treatments or your personal training please schedule a meeting with our wellness coach at the reception desk. For more information see the flyer "fitness and relaxation program" in your room or just ask at the reception team. We are happy to help you.
Check-out The room needs to be vacated by 10.00 am. Please feel free to store your luggage at the reception. Please do not forget to leave your room key and the minibar list at our reception desk.

Emergency Doctor

Tel. 0 - 112

Medical service outside of office hours
(not for ermergencies)

Tel. 0-116117

Fire Department

Tel. 0 – 112


Tel. 0 – 110

Night Audit Hotel
(from 0.00 am to 6.00 am)


Tel. 300


Wake-up Call

Do-it-yourself: M3 (push) + time (four-digit – f. e. 0730 for 07.30 am) enter.

Or please ask for a wake-up call at our reception desk.